Acceptable Use Policy

This Acceptable Use Policy (the “AUP”) governs your access to and use of the websites, applications, APIs, and services made available at rizeink.com and related subdomains (collectively, the “Service”), operated by Rize Technologies, LLC, a Wyoming limited liability company (“Rize Ink,” “we,” “us,” or “our”).

This AUP is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service. If there is a conflict between this AUP and the Terms of Service, the Terms of Service control, except where this AUP is more restrictive as to a specific use.

By accessing or using the Service, you agree to this AUP. If you do not agree, you must not use the Service.

1. Who this policy applies to

This AUP applies to:

Any individual or entity that creates an account, subscribes to a plan, or otherwise accesses the Service (“you” or “Customer”);
Any user you invite, provision, or authorize under your account, including agents, transaction coordinators, assistants, team members, and administrators (“Authorized Users”);
Any third party you send documents to, request signatures from, or otherwise involve in a transaction through the Service (“Recipients”); and
Anyone accessing the Service through your credentials, API keys, or integrations, whether or not authorized by you.

You are responsible for the acts and omissions of your Authorized Users and anyone using your account. A violation by any of them is treated as a violation by you.

2. Your general obligations

When using the Service, you must:

Comply with all applicable laws, including federal, state, and local laws governing real estate brokerage, electronic signatures and records (including the federal ESIGN Act, 15 U.S.C. § 7001 et seq., and applicable state Uniform Electronic Transactions Act (“UETA”) enactments), advertising, consumer protection, privacy, and data security.
Comply with all rules that govern your license and profession, including the rules of your state real estate commission or regulatory body, your brokerage’s policies, and the rules of any REALTOR® association or multiple listing service (“MLS”) of which you are a member.
Have the legal right and authority to upload, transmit, store, and request signatures on every document you place into the Service, and to include every Recipient you add.
Provide accurate registration information, including your legal name, license number and status where applicable, brokerage affiliation, and a working email address you control.
Safeguard your credentials. You must not share passwords, share API keys, or permit others to use your individual login. Notify us immediately at security@rizeink.com if you suspect unauthorized access.
Respond to lawful requests from us relating to abuse reports, subpoenas, or investigations of misuse originating from your account.

3. Prohibited uses

You may not use the Service, and may not permit any Authorized User or third party to use the Service, for any of the following.

3.1 Illegal, fraudulent, and deceptive activity

You may not:

Use the Service to commit, facilitate, or conceal fraud of any kind, including mortgage fraud, wire fraud, deed fraud, title fraud, escrow diversion, straw-buyer schemes, appraisal fraud, or rental scams;
Send, request, or facilitate the transmission of fraudulent wiring instructions, or alter, spoof, or impersonate closing or escrow instructions;
Create, upload, or transmit a document that you know to be forged, falsified, backdated, or materially misrepresented;
Advertise, market, or transact in property you do not own, control, or have a lawful right to list, market, or convey;
Engage in money laundering, sanctions evasion, or transactions with persons or entities subject to U.S. sanctions, embargoes, or restricted-party lists; or
Use the Service in furtherance of any other criminal offense.

3.2 Signature and identity integrity

Electronic signatures are only as trustworthy as the process that produces them. You may not:

Sign, initial, or execute a document in another person’s name without valid, documented legal authority (such as a recorded power of attorney, corporate resolution, or court appointment) — and where such authority exists, you must sign in your representative capacity and retain evidence of that authority;
Coach, pressure, or assist a Recipient into signing a document they have not been given a reasonable opportunity to review, or misrepresent to a Recipient what they are signing;
Create or control an email address, phone number, or account belonging to or purporting to belong to a Recipient for the purpose of routing, receiving, or completing their signature request;
Impersonate any person or entity, or misrepresent your affiliation, licensure, brokerage, or authority;
Use the Service where a party has not consented to conduct the transaction electronically, or where a Recipient has withdrawn that consent;
Use the Service for any record or transaction that applicable law requires to be executed on paper, notarized in person, or witnessed in a manner the Service does not support, unless you have independently confirmed the electronic execution is legally sufficient. This includes, without limitation, certain wills, codicils, testamentary trusts, and categories of documents excluded under ESIGN § 7003 or state law; or
Circumvent, disable, strip, alter, or misrepresent any audit trail, certificate of completion, tamper-evident seal, cryptographic signature, or trusted timestamp generated by the Service, or represent to any third party that a document is sealed or verified when it is not.

Verification results. The Service may make available document verification tooling (including endpoints that report on the integrity of a sealed document). You may not falsify, spoof, replay, or misrepresent the output of that tooling, and you may not present modified verification output as if it originated from the Service.

3.3 Fair housing and anti-discrimination

You may not use the Service to create, store, transmit, or distribute any content that violates the federal Fair Housing Act, the Equal Credit Opportunity Act, the Americans with Disabilities Act, or any state or local fair housing or anti-discrimination law. This includes, without limitation, listings, advertisements, correspondence, applications, screening criteria, or instructions that express or imply a preference, limitation, or discrimination based on race, color, religion, sex (including sexual orientation and gender identity), familial status, national origin, disability, or any other class protected under applicable federal, state, or local law.

You are solely responsible for the fair housing compliance of the documents and communications you send through the Service.

3.4 Intellectual property and forms licensing

You may not upload, store, distribute, or build form libraries from content you do not have the right to use. This specifically includes:

Association and MLS forms (for example, forms published by the National Association of REALTORS®, state or local REALTOR® associations, or a Florida Realtors/Florida Bar “FAR/BAR” form set), which are typically licensed only to members in good standing and only for use in their own transactions;
Forms, templates, clauses, or riders licensed to your brokerage, franchisor, title company, or lender, where redistribution is restricted;
Any copyrighted work, trademark, photograph, floor plan, or listing content owned by a third party, including MLS photos and listing data governed by IDX or data-license rules; or
Content that infringes, misappropriates, or violates any patent, copyright, trademark, trade secret, moral right, right of publicity, or other proprietary right.

You may not redistribute, resell, publish, or make available to non-affiliated third parties any form library, template set, or clause library that you did not author and do not have distribution rights to. We respond to notices of claimed infringement under our DMCA and Copyright Policy.

3.5 Restricted and sensitive data

The Service is built for real estate transaction records. Unless we have agreed otherwise in a signed written agreement (including, where applicable, a Data Processing Addendum or a specific compliance addendum), you may not upload, transmit, or store through the Service:

Cardholder data subject to the Payment Card Industry Data Security Standard (full primary account numbers, CVV/CVC codes, magnetic stripe or chip data);
Protected health information subject to HIPAA, or any data that would make us a “business associate”;
Consumer reports, credit reports, or credit scores obtained under the Fair Credit Reporting Act, except where you have a permissible purpose and are handling and disposing of that data in compliance with the FCRA and the FTC Disposal Rule;
Biometric identifiers subject to statutes such as the Illinois Biometric Information Privacy Act;
Information about children under 13, or information subject to COPPA or FERPA;
Classified, export-controlled, or ITAR/EAR-restricted technical data; or
Any special category of personal data for which you have not obtained a valid legal basis and, where required, explicit consent.

Standard identifiers that appear in ordinary real estate transaction documents (for example, a Social Security number on a W-9 or lease application) are permitted, but you remain the controller of that data and are responsible for collecting it lawfully, minimizing it, and honoring deletion and retention obligations. You must not collect personal information from a Recipient for a purpose unrelated to the transaction in which they are participating.

3.6 Messaging, notifications, and anti-spam

The Service sends transactional email (and, where enabled, other notifications) on your behalf. Deliverability is a shared resource, and abuse harms every customer on the platform. You may not:

Use signature requests, document shares, reminders, or notifications as a vehicle for unsolicited bulk commercial messaging, marketing blasts, prospecting campaigns, newsletters, or lead-generation drip sequences;
Send to purchased, scraped, rented, harvested, or otherwise non-consented contact lists;
Send to any person who has unsubscribed, opted out, revoked consent, or asked you to stop, or to any number on an applicable Do Not Call registry where the communication is a solicitation;
Use false, misleading, or spoofed headers, sender names, subject lines, or return paths, or omit required identification and opt-out mechanisms where the message is commercial in nature;
Violate the CAN-SPAM Act, the Telephone Consumer Protection Act, Canada’s Anti-Spam Legislation, or any analogous law; or
Send repeated reminders to a Recipient who has declined to sign or asked not to be contacted further.

We may impose sending limits, throttle delivery, require domain authentication, or suspend sending on any account that generates excessive bounce rates, spam complaints, or blocklist events.

3.7 Harmful, abusive, and objectionable content

You may not use the Service to create, store, or transmit content that is defamatory, harassing, threatening, obscene, sexually explicit, or that promotes violence, self-harm, terrorism, or unlawful discrimination; that depicts or facilitates the exploitation of minors; or that is otherwise objectionable in our reasonable judgment.

3.8 Security and system integrity

You may not, and may not attempt to:

Access any account, document, envelope, data, or system that you are not authorized to access, including by credential stuffing, session hijacking, forced browsing, enumerating object identifiers, or manipulating signing links;
Probe, scan, or test the vulnerability of the Service, or breach or circumvent any authentication, authorization, rate-limiting, or access-control measure, except under our published security testing or responsible disclosure process, if any, and within its stated scope;
Upload or transmit malware, ransomware, viruses, worms, logic bombs, or any code designed to disrupt, damage, or gain unauthorized access to any system or data;
Interfere with or degrade the Service, including through denial-of-service attacks, flooding, or generating disproportionate load;
Reverse engineer, decompile, or disassemble the Service, or attempt to derive source code, cryptographic keys, signing material, or trade secrets, except to the extent this restriction is unenforceable under applicable law;
Scrape, crawl, harvest, or use automated means to extract data or content from the Service, except through documented APIs and within their published limits;
Remove, obscure, or alter any proprietary notice, watermark, branding, or attribution displayed by the Service; or
Frame, mirror, or white-label the Service, or misrepresent the Service as your own product, except under a written agreement expressly permitting it.

3.9 Account, seat, and plan abuse

You may not:

Share a single user seat among multiple individuals, or create shared “team” logins in place of individual Authorized User accounts. Each human who accesses the Service must have their own credentials;
Resell, sublicense, rent, lease, timeshare, or provide the Service as a service bureau to third parties, except under an express written reseller or brokerage agreement with us;
Create multiple accounts to evade usage limits, plan restrictions, trial limitations, pricing tiers, suspension, or termination;
Misrepresent your agent count, seat count, transaction volume, or brokerage size in order to obtain pricing you are not entitled to, including under any founding-customer, promotional, or beta program; or
Use the Service to build, train, or benchmark a competing product, or access the Service for the purpose of competitive analysis, including using Service outputs to train machine learning models.

3.10 Fair use of resources

Plans described as “unlimited” are subject to good-faith, ordinary business use consistent with the plan’s intended purpose. We may contact you, apply reasonable limits, or require an upgrade if your usage — including storage volume, envelope volume, API calls, or send volume — materially exceeds typical usage for your plan in a way that degrades service for others.

4. Additional responsibilities for brokerages and team administrators

If you administer a brokerage, team, or multi-user account, you additionally agree to:

Provision and deprovision users promptly. You must remove access for any Authorized User who leaves your organization, has a license lapse or suspension, or no longer requires access.
Supervise use consistent with your regulatory obligations. Broker supervision, records retention, and transaction file requirements imposed by your state remain your responsibility. The Service is a tool; it is not a compliance program and does not discharge your supervisory duties.
Maintain your own retention and destruction schedule. Many states impose minimum retention periods for transaction records. You are responsible for exporting and independently retaining records you are required to keep, including after your subscription ends.
Ensure your Authorized Users have notice of this AUP.

5. Third-party services and integrations

If you connect the Service to a third-party product (for example, email, storage, CRM, or MLS-adjacent tools), you are responsible for complying with that third party’s terms and for the data you cause to flow between systems. We are not responsible for third-party services, and their availability, security, or handling of your data is outside our control.

6. No legal, tax, or compliance advice

The Service, including any templates, form fields, clause suggestions, checklists, or automated assistance, is provided for convenience and does not constitute legal, tax, accounting, brokerage, or compliance advice. We do not practice law. You are responsible for determining whether a document is appropriate, complete, enforceable, and lawful in your jurisdiction, and for consulting a licensed attorney where appropriate.

7. Monitoring, reporting, and investigation

We do not routinely monitor the content of your documents, and we do not review documents for legal sufficiency. However, we may investigate suspected violations of this AUP and may access account metadata, logs, and — where reasonably necessary to investigate a specific report, comply with law, or protect the safety and integrity of the Service — content.

Reporting abuse. If you believe someone is violating this AUP, contact us at abuse@rizeink.com with the details, including the account, document or envelope identifier, timestamps, and any supporting evidence. Report suspected security vulnerabilities to security@rizeink.com. Report claimed copyright infringement under our DMCA and Copyright Policy.

Cooperation with authorities. We may report suspected criminal activity to law enforcement and may preserve and disclose records in response to valid legal process, consistent with our Privacy Policy.

8. Enforcement

We may take any of the following actions, with or without prior notice, if we reasonably believe this AUP has been violated or that action is necessary to protect the Service, our customers, or third parties:

Issue a warning and request remediation;
Remove, disable, quarantine, or restrict access to specific content, documents, envelopes, or templates;
Throttle, suspend, or disable sending, API access, or specific features;
Suspend or terminate individual Authorized Users, or the account as a whole;
Withhold, cancel, or reverse promotional or founding-customer pricing obtained through misrepresentation;
Preserve evidence and disclose information as described in Section 7; and
Pursue any other remedy available at law or in equity.

We will generally attempt to give notice and an opportunity to cure where the violation is minor, unintentional, and quickly remediable. We are not required to do so where the violation is unlawful, fraudulent, involves signature or seal integrity, poses a security or deliverability risk, or is repeated.

Notice to affected Recipients. If we remove, disable, or restrict access to a document or envelope that has one or more signature requests pending, we will use reasonable efforts to notify the affected Recipients, at the email address associated with their request, that the request is no longer active and should not be relied upon or acted on. Any such notice will state only that the request has been withdrawn or disabled; it will not disclose the reason, the existence or status of any investigation, or any information about your account, and it will not include a copy of the document. This notice is a courtesy intended to prevent confusion and reliance in a pending transaction. It is not legal notice to any party, does not constitute advice regarding the underlying transaction, and does not create any duty on our part to advise, protect, or represent any Recipient. You remain responsible for communicating with the parties to your transaction.

No refunds. Suspension or termination for a violation of this AUP does not entitle you to a refund of prepaid fees, and does not relieve you of amounts owed. Where feasible and lawful, we will provide a reasonable opportunity to export your data following termination, as described in the Terms of Service.

No waiver. Our failure to enforce any part of this AUP in a particular instance is not a waiver of our right to enforce it later.

9. Changes to this policy

We may update this AUP from time to time to address new features, new abuse patterns, or changes in law. We will post the revised version with an updated “Last updated” date and, for material changes, provide reasonable advance notice through the Service or by email. Your continued use of the Service after the effective date of a revision constitutes acceptance of it.

10. Contact

Questions about this AUP may be directed to:

Rize Technologies, LLC, doing business as Rize Ink
169 Madison Ave STE 2322, New York, NY 10016
Email: legal@rizeink.com
Abuse reports: abuse@rizeink.com
Security reports: security@rizeink.com

REALTOR® is a registered trademark of the National Association of REALTORS®. Other marks referenced are the property of their respective owners. Reference to third-party forms or organizations does not imply affiliation or endorsement.